We are committed to providing your child with the best possible dental care, and we appreciate your cooperation in making this possible.
Please plan to arrive 10-15 minutes or more before your first scheduled appointment. This will allow time to complete any paperwork and see your child on time.
As your child’s appointment approaches, we’ll contact you to re-confirm the appointment at least 48 hours in advance.
If we do not receive a response within 24 hours of the appointment time, the appointment will be cancelled.
Your scheduled appointments are reserved specifically for your child. An uncoordinated change in their appointment affects our availability to serve other patients. If a cancellation is unavoidable, please call the office at least 48 hours in advance so that we may give the time to another patient.
Failure to do so will result in a cancellation fee ($25 for well-child visits, $50 for treatment visits, and $150 for General Anesthesia appointments). Appointments cannot be rescheduled if an account has a balance. Certain appointments such as General Anesthesia, Oral Sedation, and Orthodontic procedures require substantial preparation and you will be notified of required none refundable deposit to secure these appointments.
We are aware of school policies that make missing school difficult. However, with a note from our office, dental appointments are considered excused absences by all schools. To best maximize after-school appointment availability to our patients, we have the following policy:
- Children under 5 years of age will be scheduled during morning hours. When the child enters 1st grade, he/she will have access to after-school appointments.
- All restorative (fillings, crowns, extractions, etc.) procedures are scheduled in the morning. Children are more prepared and better tolerate treatment when fresh in the morning.
We strive to see all patients on time for their scheduled appointment and make every effort to stay on schedule. However, the duration of our appointments are dictated by children’s unpredictable ability to cooperate. Also, there are times when our schedule is delayed in order to address an injured child or emergency. Please accept our apology in advance should this occur during your appointment and rest assure we will provide the same courtesy for your child.
If you arrive 10-15 minutes late for your appointment, you may be asked to reschedule for the next available appointment time.
If two (2) broken appointments or two (2) cancellations occur for consecutive appointments or within a six month time period, our office reserves the right to NOT schedule any subsequent appointments.