It says a lot when my kids love coming to the dentist! Such a sweet staff as well!

I was very happy to have found this office: it was new, convenient, the doctor and the staff looked friendly and professional. I took my 2 kids for check-ups regularly for 2 years. It was all fine. One of my kids sucks thumb so we discussed what we can do about that. Dr. J said he would recommend this one implant to end it. He was very implicit about cost when we were discussing and said it would be a feasible solution. Then at the end of the visit, they gave me a paper to say that the implant would cost over $1,000 and of course insurance wouldn't pay. I got a bit irritated he didn't honestly mention the price when we were discussing the treatment but rather gave me a "quote" as if to distance himself from it. I went home and researched what type of dental implants are available to stop thumb sucking. There are many kinds and the prices vary greatly. There are much less expensive options. I would expect that he would explain to me why he chose the most expensive one. I might still go for it but the attitude was just not right. At another visit I paid $160 for checkup for 2 kids although I had a pretty extensive coverage. I didn't get x-rays, I didn't get Fluoride. This extra $160 was just for 2 exams. Of course the billing is cryptic for a regular person like myself. I didn't think much of it and paid. Then my dental plan has changed and I realized I go to "my" dentist and get all kinds of extra things and still not pay anything near $160 for a regular exam. So, I asked Dr.J's office to explain why I paid that amount. They got very defensive, didn't explain anything. Just kept saying, "it was the old plan you had, we can't know now" like it's not them who calculated the extra and knew the details of my plan. I would still continue going there if this last thing didn't occur: We had the regular exam visits the day I asked about the $160 I paid. It was a very early morning appointment. My little one is 3 and just didn't want to cooperate. Had easy appointments before but it was just too early that day. Dr. J kept saying "I don't know why this little one is not cooperating today, was good before. I don't know what happened today,why is upset" etc. Of course I understood what he was trying to implicate. Because "I" was upset not getting a straight answer about the insurance extra pay, my kid is not cooperating. Really? This is just not professional. Dr. J and his staff just acted very weird and defensive to our whole family that day. Hence I am no longer with them. I called them again to ask about an extra deductible they seem to have charged (because I went to another dentist and they didn't charge me that deductible and this new office looked in detail to make sure I don't owe a deductible and I don't). When I said my call is about billing, they said they would like to call back. I said I won't have time and I want to talk now, then the person said "ok honey" and didn't say anything and hung up on me. I waited 5 mins to make sure I'm not on hold. Then I called again and someone else answered and argued against the hung-up, said it was probably a lost connection. I know what is a lost connection or a hung-up. I'm probably on their "do not talk" list because I'm now the parent who asks about why they charge what they charge. We can have more information, research more stuff about a dish washer we buy but when we start asking questions on insurance plans, extra charges, why things cost as much or why certain treatments are given over others, it becomes touchy. I just can't trust a place with my kids' health if I can't just get straight, honest answers to simple billing questions. Thank you for reading my review.

Another Great visit today at SPD. Kelsey did a great job with my Kids. Thanks!